Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think? This page covers the ways to get in touch with the Real AU Online Casinos team and what happens once your message lands with us.
The Best Way to Reach Us
Email is our main channel and the quickest way to get a proper answer. We read every message that comes through and try to respond within two business days. A short note on what your enquiry is about helps us route it to the right person and cuts down the wait.
We don't provide gambling advice through this contact form, and we can't intervene in disputes between a reader and a casino operator directly — but we can point you towards the right resources and, where relevant, factor your experience into future updates of our reviews.
What We Can Help With
- Questions about our reviews — if something in a casino write-up, bonus breakdown or payment guide isn't clear, ask us and we'll clarify.
- Corrections — bonus terms, licensing details and payment options offered by offshore operators change often. If you notice something on our site that looks outdated, we want to know so we can check it.
- Content suggestions — if there's a topic around online pokies, live dealer games, PayID deposits or withdrawals in AUD that you'd like us to cover in more depth, tell us.
- Partnership or editorial enquiries — operators or industry contacts wanting to discuss our editorial process should introduce themselves and explain what they have in mind.
- Responsible gambling concerns — if you or someone close to you needs support around gambling behaviour, let us know in your message and we'll direct you to appropriate Australian support services.
Why Get in Touch Before You Sign Up
Because the casinos reviewed on this site are offshore operators rather than AU-licensed businesses, players sometimes have questions before creating an account — about a specific bonus's wagering requirements, whether PayID is supported for a given operator, or how withdrawal limits work in AUD. We're happy to help clarify anything covered in our reviews and comparison tables, though for account-specific issues such as a stuck withdrawal or a KYC request, the casino's own support team is best placed to help, since they hold your account details.
If you're still deciding between operators, our ranked reviews compare welcome offers, payment options and game libraries side by side, and readers researching options outside Australia may also find our guide to trusted non-GamStop casinos in the UK useful for context on how offshore licensing works in other markets.
How We Handle Your Message
Every email is read by a real person on our team — we don't rely on automated replies to stand in for a genuine response. If your message needs input from someone else on the team, we'll pass it on and follow up once we have an answer. During busier periods responses may take a little longer than our usual two-day target, and we appreciate your patience.
A Note on Accuracy and Player Safety
We aim to keep details on bonuses, payment methods, RTP figures and licensing information as current as possible, but online casino terms shift regularly and offshore operators can update their offers without much notice. If you come across anything on harrisonclarkewine.com that seems out of date, incorrect, or doesn't match what an operator is currently advertising, please flag it — reader feedback is one of the main ways we catch these changes.
We'd also remind anyone contacting us about gambling-related harm that support is available through Australian services such as Gambling Help Online and the National Gambling Helpline, and that all reputable casinos should offer self-exclusion and deposit-limit tools for account holders aged 18 and over.
Whatever the reason for reaching out, thanks for taking the time — we do read and respond to what our readers send us.